Heritage

Headline

The Waste Technology Group works with numerous heritage sites across the UK helping them achieve their recycling and sustainability goals.

Service Offering

Our levels of service support don't end there. We pride 0urselves on our levels of customer care and have a complete package to support our clients from your very first phone call and throughout your time with us.

Account Management

Any client on the 180 or 360 package has access to a dedicated account manager. They are there to meet with you on a quarterly or half yearly basis to go through your sites performance and to keep you on track with your environmental and sustainability goals. They are also there as a point of escalation if you ever need them.

Email Support

Don't have time to call? You can log any service enquiries at any time of the day via our dedicated customer service email address: customerservice@wastetech.group We promise to get back to you with a response in 1 hour. 

Waste Review

If you are interested in working with us and would like explore how we can help you. One of our Solutions Designers will come and meet you onsite and conduct a waste review. From the information they gather, they will put together a proposal of how we can help you and the levels of increased recycling, sustainability and savings you can expect to receive. 

Service Success

Our service success rate averages at 98%, meaning by working with The waste Technology Group you will experience the best services levels in the industry.

Account Management

Our Account Management Team are on hand to meet you on a quarterly / half yearly basis to help keep your solution on track.

Reporting

Our reporting system give you all the detail you require to help manage your waste solution.

Communication

You can contact our customer service team via phone on 01908 410 530 or email; customerservice@wastetech.group

Contractor Compliance

The contractors on our supply chain are regularly checked to ensure they meet all compliance criteria, meaning you can rest assured that your waste and recyclables are being collected by official contractors who are handling your waste responsibly.

Fast Turnaround

We can have solutions designed and rolled out on your premises in as little as 2 - 4 weeks. 

Intelligent CRM

Our CRM system has smart routing built in. This means if you call with an enquiry, your case remains open with that customer service representative till its closed. No more explaining the situation 10 x over!

24/7 Customer Service

If your business is open, so are we. Our customer service team is on the end of the phone 24/7 to help you with any service related enquiries. 

Dedicated Customer Care

We promise that you will deal with the same customer service representative throughout your whole enquiry.

© 2019 The Waste Technology Group Limited. Registered address; 2 Duncan Close, Moulton Park Industrial Estate, Northampton, England, NN3 6WL. Company Registration Number: 10927244 / Vat registration number: 280727884