Our success has come from not just managing accounts, but by building partnerships with our clients.
At The Waste Technology Group, our success has come from not just managing accounts, but by building partnerships with our clients.
Our dedicated team of Account Managers, Solution Designers and Customer Service Leads are always available to answer your questions, respond to your enquiries and assist you in the smooth running of your operations. By working collaboratively, we can find tailormade, creative approaches to your recycling and waste management challenges. And our clients testify to the fact that our approach works. Our strong focus on customer satisfaction and continuous improvement of service has ensured we receive consistently high client approval ratings.
From day one and throughout the life span of your contract, your named account manager will be on hand to assist you with:
We know that making changes to the way you manage your waste can sometimes require a culture shift and that, depending on the size and type of organisation you run, can take some time and work to get right. We therefore provide you with all the support materials and information you need to make a success of your objectives.
If you encounter any problems with your services, or you’d like to review your service options in between scheduled meetings, your account manager is always available to discuss your requirements.
Our CRM system has smart routing built in. This means if you call with an enquiry, your case remains open with that customer service representative till its closed. No more explaining the situation 10 x over!
If your business is open, so are we. Our customer service team is on the end of the phone 24/7 to help you with any service related enquiries.
We promise that you will deal with the same customer service representative throughout your whole enquiry.
Our levels of service support don't end there. We pride 0urselves on our levels of customer care and have a complete package to support our clients from your very first phone call and throughout your time with us.
Any client on the 180 or 360 package has access to a dedicated account manager. They are there to meet with you on a quarterly or half yearly basis to go through your sites performance and to keep you on track with your environmental and sustainability goals. They are also there as a point of escalation if you ever need them.
Don't have time to call? You can log any service enquiries at any time of the day via our dedicated customer service email address: firstname.lastname@example.org We promise to get back to you with a response in 1 hour.
If you are interested in working with us and would like explore how we can help you. One of our Solutions Designers will come and meet you onsite and conduct a waste review. From the information they gather, they will put together a proposal of how we can help you and the levels of increased recycling, sustainability and savings you can expect to receive.
© 2019 The Waste Technology Group Limited. Registered address; 2 Duncan Close, Moulton Park Industrial Estate, Northampton, England, NN3 6WL. Company Registration Number: 10927244 / Vat registration number: 280727884