Personable. Intelligent. Knowledgable.

Modern customer service,
done the old fashioned way

Remember the days when you could pick up the phone and speak to a real person

You are not just an account number, you are a business requiring the highest level of support, and we are here to help.

When you call our customer service team you will talk to a real person who will deal with your enquiry from start to finish. 

We also won't transfer you from department to department when you call us, nor will we ask you to explain your enquiry over and over again to different people. When you need support, we provide it. It’s what we’re good at.

You will have access to telephone and email support from our dedicated customer care team, along with anytime access to your personalised online portal, providing you with all the reports, compliance information and performance data you need. 

Our aim with all of our clients is to build a successful relationship that can grow with time. Our focus is on assisting you to do things better and that can only come by working in partnership with you. That also means that if we make a promise, we deliver on it. And in that way, your trust in us can grow along with your business.

Intelligent CRM

Our CRM system has smart routing built in. This means if you call with an enquiry, your case remains open with that customer service representative till its closed. No more explaining the situation 10 x over!

24/7 Customer Service

If your business is open, so are we. Our customer service team is on the end of the phone 24/7 to help you with any service related enquiries. 

Dedicated Customer Care

We promise that you will deal with the same customer service representative throughout your whole enquiry.

Service Offering

Our levels of service support don't end there. We pride 0urselves on our levels of customer care and have a complete package to support our clients from your very first phone call and throughout your time with us.

Account Management

Any client on the 180 or 360 package has access to a dedicated account manager. They are there to meet with you on a quarterly or half yearly basis to go through your sites performance and to keep you on track with your environmental and sustainability goals. They are also there as a point of escalation if you ever need them.

Email Support

Don't have time to call? You can log any service enquiries at any time of the day via our dedicated customer service email address: customerservice@wastetech.group We promise to get back to you with a response in 1 hour. 

Waste Review

If you are interested in working with us and would like explore how we can help you. One of our Solutions Designers will come and meet you onsite and conduct a waste review. From the information they gather, they will put together a proposal of how we can help you and the levels of increased recycling, sustainability and savings you can expect to receive. 

Want to talk?

Call us at 01908 410 530

Or email us on

customerservice@wastetech.group

© 2019 The Waste Technology Group Limited. Registered address; 2 Duncan Close, Moulton Park Industrial Estate, Northampton, England, NN3 6WL. Company Registration Number: 10927244 / Vat registration number: 280727884