Our CRM system has smart routing built in. This means if you call with an enquiry, your case remains open with that customer service representative till its closed. No more explaining the situation 10 x over!
If your business is open, so are we. Our customer service team is on the end of the phone 24/7 to help you with any service related enquiries.
We promise that you will deal with the same customer service representative throughout your whole enquiry.
Our levels of service support don't end there. We pride 0urselves on our levels of customer care and have a complete package to support our clients from your very first phone call and throughout your time with us.
Any client on the 180 or 360 package has access to a dedicated account manager. They are there to meet with you on a quarterly or half yearly basis to go through your sites performance and to keep you on track with your environmental and sustainability goals. They are also there as a point of escalation if you ever need them.
Don't have time to call? You can log any service enquiries at any time of the day via our dedicated customer service email address: email@example.com We promise to get back to you with a response in 1 hour.
If you are interested in working with us and would like explore how we can help you. One of our Solutions Designers will come and meet you onsite and conduct a waste review. From the information they gather, they will put together a proposal of how we can help you and the levels of increased recycling, sustainability and savings you can expect to receive.
© 2019 The Waste Technology Group Limited. Registered address; 2 Duncan Close, Moulton Park Industrial Estate, Northampton, England, NN3 6WL. Company Registration Number: 10927244 / Vat registration number: 280727884