Under the Data Protection Act 2018, data security responsibilities extend to the way you dispose of the devices and documents that hold secure information just as much as they do when the devices and documents are held on company premises.
The ability of unauthorised users to access this data and therefore the potential for data breaches can exist long after you have upgraded your IT equipment and sent the outdated devices for destruction, if robust and secure procedures are not followed by your waste management provider.
For this reason, we operate stringent, approved procedures which ensure your secure data is never compromised. We only recommend the gold standard of secure data disposal services such as on-site hard drive destruction and real-time asset tracking of all materials that leave site for disposal.
We take the handling, transportation and disposal of your confidential materials very seriously. For this reason, all of our services are provided by security accredited, uniformed operators, assuring you the highest standards of safety and GDPR compliance.
Our CRM system has smart routing built in. This means if you call with an enquiry, your case remains open with that customer service representative till its closed. No more explaining the situation 10 x over!
If your business is open, so are we. Our customer service team is on the end of the phone 24/7 to help you with any service related enquiries.
We promise that you will deal with the same customer service representative throughout your whole enquiry.
Our levels of service support don't end there. We pride 0urselves on our levels of customer care and have a complete package to support our clients from your very first phone call and throughout your time with us.
Any client on the 180 or 360 package has access to a dedicated account manager. They are there to meet with you on a quarterly or half yearly basis to go through your sites performance and to keep you on track with your environmental and sustainability goals. They are also there as a point of escalation if you ever need them.
Don't have time to call? You can log any service enquiries at any time of the day via our dedicated customer service email address: firstname.lastname@example.org We promise to get back to you with a response in 1 hour.
If you are interested in working with us and would like explore how we can help you. One of our Solutions Designers will come and meet you onsite and conduct a waste review. From the information they gather, they will put together a proposal of how we can help you and the levels of increased recycling, sustainability and savings you can expect to receive.
By using The Waste Technology Groups online portal you will have access to all of your waste related data. From collection allowances to compliance documentation and a self serve area for signage, everything you require is at the click of a mouse.
"WasteTech's online portal has given me the ability to not just look at what we have done, but enabled me to put strategies in place to target waste reduction"
© 2019 The Waste Technology Group Limited. Registered address; 2 Duncan Close, Moulton Park Industrial Estate, Northampton, England, NN3 6WL. Company Registration Number: 10927244 / Vat registration number: 280727884